The Services We Offer
Our Products
You will see many of our items on the Gallery page.
Some of these items have been past creations or bespoke pieces we have made for our customers. When we produce a piece of jewellery and it proves to be popular we will continue to manufacture that particular item.
From time to time items do become discontinued but please contact us to check if these items are still available.
Bespoke Jewellery Designs
Our pieces are handmade in our East Sussex workshop.
Bespoke orders from customers will be discussed in person and we have a time frame of 2/3 weeks to complete. We believe our personalised bespoke pieces show true craftsmanship and add that extra attention to detail, they create a lasting memory forever.
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Jewellery Repairs & Workshop Duties
We provide a full range of jewellery repairs and maintenance services.
From cleaning and polishing, to repairing and resizing.
Our team can help restore your old jewellery back to new again.
Engraving is also offered as a service, why not personalise that special gift for someone.
Appraisals
We can provide you with a written appraisal for all your jewellery, whether it was purchased from us or not.
We understand its not just about knowing the value of your jewellery, but understanding its history too.
Our professional valuer can assess your precious items while providing you with a up to date valuation. A set fee will be charged for this service.
Home Service and Delivery
If you are not able to visit us at one of our events then we can visit you. We can visit you in the comfort of your own home.
We provide home visits and delivery within a 20 mile radius, (East & West Sussex) a service charge will be applied. Please contact us for more details.
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Buying your unwanted Jewellery
From time to time people choose to upgrade or exchange their unwanted jewellery.
At Simone Louise Jewellery you are able to trade your unwanted jewellery as part payment or we can buy it off you out right.
Pricing will depend on the current precious metal prices, contact us for further details.
Gift Vouchers/ Credit Note
Send a Gift Voucher to friends and family , vouchers are valid for up to two years to spend on any products or services from Simone Louise Jewellery.
Terms and Conditions apply
Display Of FAQ's
Q: How can I purchase a item I have seen on your Website?
A: To make a purchase on a specific item please call or email us and we can arrange payment over the phone. Alternatively please visit us at the workshop in Brighton or Haywards Heath.
Q: When will my item be dispatched?
A: Most orders will be dispatched the next working day unless an alteration needs to be performed in the workshop. On purchasing an item all customers will be sent a confirmation email or message and the customer will then have the opportunity to add any requirements.
Q: How can I track my item?
A: All items will be dispatched with Royal Mail Recorded or Special delivery. We will send you a confirmation email with your tracking number.
Q: If I am not happy with the item can I send it back?
A: Yes we always except returns within 14 days of purchase. A confirmation phone call or Email must be sent before you dispatch your item. A refund will be issued two working days after receiving the item back. The item must be returned in the same brand new condition as it was sold.
If the item is faulty due to a manufacturing error return postage is free of charge to the customer.
Q: Can I have a alteration done weeks after purchase?
A: Yes you can always have after sale alterations and most services are free of charge within the first week of purchase. Some alterations will be chargeable depending on the requirement but we always give customers a quotation and a time frame within a confirmation Email or phone call.
Q: How can I order something I wish to purchase if its not on your Product Page?
A: We try our best to keep the Website up to date but the best way to see if we have a specific item or requirement is to Email us. Some items from time to time unfortunately are discontinued but we can always commission a piece of jewellery again once it has been discontinued. We do our best to supply our customers with the items they require.
Q: How can I order a Bespoke item of Jewellery?
A: With bespoke items we will always ask you to provide us with a photo, sketch or drawing. Weights, measurements and the overall process will be discussed over the phone. A deposit will be required and your order contract will be a signed arrangement between both parties.
Q: How much do you charge for delivery?
A: Delivery would be the same price as our postal service £3.99 and is free for orders over £35.
We allow up to three items per £3.99 Shipping on our Product Page.
For international postal charges please email us for a quotation before you purchase
