The Services We Offer

Our Products

You will see many of our items on the Gallery page.

Some of these items have been past creations or bespoke pieces we have made for our customers. When we produce a piece of jewellery and it proves to be popular we will continue to manufacture that particular item.

From time to time items do become discontinued but please contact us to check if these items are still available. We showcase and sell our handmade designs all over Sussex at our annual events. Items on our Product page are all currently available and ready for purchase. Items can be purchased over the phone, PayPal or bank transfer. The Product Gallery is updated monthly.

Bespoke Jewellery Designs

Our pieces are handmade in our East Sussex workshop.

Bespoke orders from customers will be discussed over the phone or on a home visit. A image or sketch will be required and we have a time frame of 2/3 weeks to complete. Once we have designed and discussed the process, a quotation will be issued and a deposit will be required. We believe our handmade personalised jewellery will create a lasting memory forever.

Jewellery Repairs & Workshop Duties

We provide a full range of jewellery repair and maintenance services.

From cleaning and polishing, to repairing breaks and resizing.

Our team can help restore your old jewellery back to new again.

We also offer a Pearl restringing service and can talk you though the different options that are available. Engraving is also a possibility, why not personalise a gift for someone. We understand that jewellery is a huge part of peoples life, not just personally but on a value purpose to.

Appraisals

We can provide you with a written appraisal for all your jewellery, whether it was purchased from us or not. We understand its not just about knowing the value of your jewellery, but understanding its history too.

Our professional valuer can assess your jewellery's worth and story while providing you with a up to date valuation. A set fee will be charged for this service.

Home Service and Delivery

If you are not able to visit us at one of our shows, our workshops or you do not wish for your item to be posted we can visit you in the comfort of your own home.

We provide home visits and delivery within a 20 mile radius, (East & West Sussex) a small charge will be applied. Please contact us for more details.

Buying your unwanted Jewellery

From time to time people choose to upgrade or exchange their unwanted jewellery. At Simone Louise you are able to trade your unwanted/broken jewellery as part payment or we can buy it off you out right.

Pricing will depend on the current bullion and precious metal prices, contact us for further details.

Jewellery Parties

Jewellery Parties are a great way to bring friends and family together.

Pick a Date and Time you want to arrange the party in your home and we will simply turn up. We would be on hand for sampling, sales, & jewellery making. The Parties run for 2 hours and we would need 30mins before to set up and pack away again at the end. The cost is £30 per guest and a minimum of four guests is required. We ask for a £30 non refundable deposit to secure your chosen date and time and the remaining payment to be paid a week before the party. All guests will take home their finished creations and perhaps a couple more surprises!

We are fully insured with Public and Product Liability Insurance.

Any questions please ask.

Display Of FAQ's

Q: How can I purchase a item I have seen on your Website?

A: To make a purchase on a specific item please scroll down to the bottom of our product page. You will see a BUY NOW button this will take you straight to PayPal. You can also contact us by phone or email if you wish to pay via a bank transfer. When purchasing you will need to issue us with the items SKU number, product description and any requirements you may have i.e. size or chain length. We ask you to do this via the Instructions to Seller alternately you can always message us before payment to confirm the details. You will be sent a confirmation and invoice to your Email address. Items are dispatched the next working day and you will be provided with your items tracking number. All current in stock items are on our Product Page some items pay be marked with "sold" please allow 2/3 weeks for us to restock that item. Some items may be marked with "out of stock" when this is stated the item is discontinued and we unfortunately wont be having that item back in stock.

Q: Can I purchase when I live overseas?

A : Yes we offer a international postal service using Royal mail Business Tracked Air Mail service. Just like in the U.K your item will be tracked and sign for. The time frame for this service is approximate. Western Europe 2-4 days Eastern Europe 3-5 days and ROW 5-7 days. Prices will vary depending on the destination please contact us prior to any purchase as we do not offer this on our Product gallery Page.

Q: When will my item be dispatched?

A: Most orders will be dispatched the next working day unless a alteration needs to be performed in the workshop. On purchasing a item all customers will be sent a confirmation email or message the customer will then have the opportunity to add any requirements.

Q: How can I track my item?

A: All items will be dispatched with Royal Mail Recorded/Sign for and we will send you a confirmation email with your tracking number. (Please allow delays due to the pandemic)

Q: If I am not happy with the item can I send it back?

A: Yes we always except returns within 14 days of purchase. A confirmation phone call or Email must be sent before you dispatch your item. A refund will be issued two working days after receiving the item back. The item must be returned in the same brand new condition as before.

If the item is faulty due to a manufacturing error return postage is free of charge to the customer.

Q: Can I have a alteration done weeks after purchase?

A: Yes you can always have after sale alterations and most services are free of charge within the first week of purchase. Some alterations will be chargeable depending on the requirement but we always give customers a quotation and a time frame within a confirmation Email or phone call.

Q: How can I order something I wish to purchase if its not on your Product Page?

A: We try our best to keep the Website up to date but the best way to see if we have a specific item or requirement is to Email us. Some items from time to time unfortunately are discontinued but we can always commission a piece of jewellery again once it has been discontinued. We do our best to supply our customers with the items they require.

Q: How can I order a Bespoke item of Jewellery?

A: With bespoke items we will always ask you to provide us with a photo, sketch or drawing. Weights, measurements and the overall process will be discussed over the phone. A deposit will be required and your order contract will be posted or emailed to you.

Q: Am I able to view your items in person?

A: Yes we provide a local (20 miles) delivery service where we can show case our items in your home.

Subject to conditions and a small fee may be applied. We would discuss the details of this arrangement over the phone or by Email. You could also arrange a Jewellery party for you and your friends the details you can fine above.

Q: How much do you charge for delivery?

A: Delivery would be the same price as our postal service £3.99 and is free for orders over £35.

Booking a selected date and time would be confirmed by Email and purchases would need to be paid for before being dispatched.

We allow up to three items per £3.99 Shipping on our Product Page.

For international postal charges please email us for a quotation before you purchase

S.louisejeweller@gmail.com

Simone Louise Jewellery